FAQ

Frequently Asked Questions (FAQ)

Sell My Soul offers curated fragrance collections designed to evoke depth, emotion, and individuality.

For detailed notes and inspiration behind each fragrance, please visit our product pages.

Yes. Our fragrances are formulated using high-quality ingredients in accordance with industry standards.

However, skin reactions may vary between individuals. If you have sensitive skin, we recommend performing a patch test before full application.

Yes. Sell My Soul fragrances are uniquely crafted compositions developed under our creative direction. Each scent is thoughtfully blended to embody its own character, depth, and identity.

Due to hygiene and product safety considerations, all sales are final.

Returns or exchanges are only accepted if:

  • You received the wrong item; or
  • The product has a verified manufacturing defect (e.g., non-functioning sprayer).

To file a claim, customers must provide:

  • A complete unboxing video,
  • Clear footage showing the unopened package,
  • The unsealing process and the visible issue.

Claims without video proof cannot be processed.

Please contact us by email within 24 hours of delivery confirmation and provide a complete unboxing video.

All claims are subject to review and approval.
If approved, we may offer a replacement or store credit depending on availability.

Orders are processed within 1–3 business days after payment confirmation.

Shipping times vary depending on your location and courier service.

Once your order has been shipped, you will receive a tracking number via email or WhatsApp.

You may track your parcel through the courier’s official website or application.

International shipping may be available depending on destination regulations regarding alcohol-based fragrance products. Customers are responsible for any customs duties or import taxes imposed by their country. 

Please contact us directly for international shipping inquiries.

Our fragrances are formulated for lasting performance. However, longevity may vary depending on:

  • Skin type
  • Climate and humidity
  • Personal activity level
  • Application method

For best results, apply on pulse points and avoid rubbing the skin after spraying.

Fragrances may evolve after application due to top, middle, and base note development. Skin chemistry can also influence how a scent performs.

This is a natural characteristic of fine fragrance.

Currently, Sell My Soul does not support Cash on Delivery (COD).
All orders must be paid in full before processing.

Yes. Each Sell My Soul fragrance is presented in packaging suitable for gifting.

For a more elevated experience, we offer premium gift wrapping and a personalized message card as optional add-on services. Please select this option at checkout or contact us prior to order processing.

Sample availability may vary depending on stock and promotions. Please follow our official channels for announcements.

Sell My Soul partners only with carefully selected retailers who share our aesthetic and brand philosophy.

Collaboration inquiries are reviewed on a case-by-case basis.

To preserve quality, store your fragrance:

  • Away from direct sunlight
  • In a cool, dry place
  • With the cap securely closed

Proper storage helps maintain scent integrity over time.

Sell My Soul fragrances are crafted as Extrait de Parfum, featuring a high concentration of fragrance oils for enhanced depth, projection, and longevity.

Our extrait formulations are designed to deliver a richer and more immersive scent experience compared to standard Eau de Parfum concentrations.

Yes. All transactions on our website are processed through secure payment gateways with encrypted protection to safeguard your personal and payment information.

We apply commercially reasonable security measures to ensure a safe shopping experience.

Sell My Soul fragrances are created beyond traditional gender boundaries.

Most of our scents are designed to be unisex, allowing each individual to connect with the fragrance based on personal chemistry and preference rather than labels.

We encourage you to choose a scent based on how it makes you feel.

For support, inquiries, or collaborations:

Email: info@sellmysoul.co
Instagram: @sellmysoul.co