Terms & Conditions

1. Introduction

Welcome to sellmysoul.co 

These Terms & Conditions (“Terms”) govern your access to and use of our website and the purchase of products offered by sellmysoul.co. By accessing our website or placing an order, you agree to be legally bound by these Terms.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or accessing under parental/guardian supervision.
  • All information provided is accurate and complete.

3. Product Information

  • Sell My Soul strives to ensure all product descriptions, scent notes, and images are presented accurately.
  • Minor variations in color, packaging, or appearance may occur due to lighting, display settings, or production updates.
  • Fragrances should be stored away from heat, direct sunlight, and out of reach of children.

4. Orders & Acceptance

  • An order is considered accepted only after payment verification and confirmation notification.
  • Sell My Soul reserves the right to decline or cancel orders due to:
    • Stock unavailability
    • Pricing errors
    • Suspicious or fraudulent activity
  • If an order is canceled, customers will be notified accordingly. Approved refunds will be processed within fourteen (14) business days. Sell My Soul shall not be held responsible for any additional delays caused by banks or payment gateways.

5. Pricing & Payments

  • All prices are displayed in the applicable currency and are subject to change without prior notice.
  • Payment must be completed before order processing.
  • Sell My Soul is not responsible for:
    • Bank fees
    • Currency conversion charges
    • Payment gateway delays

6. Shipping & Delivery

  • Orders are processed within 1–3 business days after payment confirmation.
  • Delivery times depend on courier services and location.
  • Risk of loss transfers to the customer once the order is handed to the courier.
  • Sell My Soul is not responsible for courier delays, damage, or loss after shipment.

7. Returns, Exchanges & Claims

Due to hygiene and safety considerations:

  • All sales are final.
  • Returns or exchanges are not accepted for:
    • Personal preference
    • Scent mismatch
    • Change of mind

Damage/Incorrect Item Claims

Claims must:

  • Be submitted within 24 hours of delivery.
  • Include a complete unboxing video clearly showing:
    • The unopened package
    • The unsealing process
    • The visible issue

Claims without proper video evidence cannot be processed.

Approved claims may be resolved through:

  • Replacement product (subject to availability), or
  • Store credit.

8. Authenticity & Quality Assurance

  • Sell My Soul guarantees 100% authentic fragrances produced exclusively by our brand.
  • We do not sell replicas, refills, or unauthorized resales.
  • Minor batch variations may occur due to natural ingredients.

9. Safety Disclaimer

  • Individual skin chemistry may affect fragrance performance.
  • Sell My Soul is not liable for allergic reactions or sensitivities.
  • Customers with sensitive skin should conduct a patch test before use.
  • Products are for external use only.

10. User Accounts

  • Customers are responsible for maintaining account confidentiality.
  • Any activity under a registered account is the responsibility of the account holder.
  • Sell My Soul reserves the right to suspend accounts involved in fraud or abuse.

11. Intellectual Property

All content on this website including:

  • Logos
  • Product names
  • Branding
  • Text
  • Images

are the intellectual property of Sell My Soul and may not be reproduced or used without written permission.

12. Limitation of Liability

Sell My Soul shall not be liable for:

  • Product misuse or improper storage
  • Courier-related loss or damage
  • Allergic reactions or personal sensitivities
  • Indirect, incidental, or consequential damages

13. Governing Law

These Terms shall be governed by generally accepted principles of international commercial law. Any dispute arising from these Terms shall be resolved through binding arbitration under internationally recognized arbitration rules.

14. Amendments

Sell My Soul reserves the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of revised Terms.

15. Contact Information

For inquiries or support:

Email: info@sellmysoul.co
Instagram: @sellmysoul.co